Privacy Policy
Last updated: 8 July 2026
This Privacy Policy explains how Team360Media trading as BlindsMATE (“BlindsMATE”, “we”, “us” or “our”) collects, uses, stores and protects personal information when you interact with the BlindsMATE.app website, the BlindsMATE application, BlindsMATE licence services, customer support services and the BlindsMATE Trade Partner Programme.
Our details
Team360Media trading as BlindsMATE
1 KE VII, GU29 0EX
United Kingdom
Contact email: support.blindsmate@gmail.com
For the purposes of UK data protection law, Team360Media trading as BlindsMATE is the data controller for personal information collected through the BlindsMATE website, licence services, customer support services, marketing activities and Trade Partner Programme.
BlindsMATE is designed primarily for blinds, shutters and window-covering trade professionals. The Trade Partner Programme is for individuals and businesses who wish to recommend BlindsMATE to others in the trade.
This Privacy Policy should be read alongside any applicable BlindsMATE Terms and Conditions, licence terms, subscription terms or Trade Partner Programme terms.
1. What this Privacy Policy covers
This Privacy Policy applies to personal information collected through:
the BlindsMATE.app website and related sales/order pages;
the BlindsMATE application, licence activation and account management;
trial, subscription and lifetime licence services;
customer support and service communications;
the BlindsMATE Trade Partner Programme, including applications, affiliate dashboards, referral tracking and commission management;
marketing communications, where you have opted in or where we are otherwise permitted to contact you.
This Privacy Policy does not apply to third-party websites or services that we do not control. Please review their privacy policies separately.
2. Personal information we collect
We only aim to collect information that is necessary for operating, improving and supporting BlindsMATE and the Trade Partner Programme.
Depending on how you interact with us, we may collect the following types of information.
Contact and account information
This may include:
name;
business name;
email address;
telephone number, if provided;
billing or business address, where required;
account details;
support messages and correspondence.
Licence and subscription information
To provide and manage BlindsMATE licences, we may collect and store:
licence key;
plan type;
trial status;
subscription status;
number of permitted devices;
purchase, renewal or cancellation dates;
Stripe customer, payment or subscription references;
licence activation records;
device activation information, where required to enforce licence limits.
Payment information
Payments may be processed by third-party payment providers such as Stripe.
We do not intentionally store your full card number or full payment card details on our own systems.
We may receive and store limited payment-related information such as:
payment status;
transaction reference;
subscription reference;
plan purchased;
invoice or receipt status;
renewal, cancellation or failed-payment information.
App content and user-entered job data
The BlindsMATE app may allow you to enter information such as:
business details;
logos;
window, blind or shutter measurements;
job or project information;
photographs;
notes;
customer or client-related job details.
BlindsMATE does not collect, access or centrally store this user-entered job, measurement, photo, note or customer/project data. This information may be stored on your own device and remains your responsibility.
We do not use this data for analytics, marketing, profiling, support monitoring or any other business purpose.
If you choose to send us screenshots, exports, photographs, examples or other information as part of a support request, we will process only the information you choose to send to us for the purpose of dealing with that support request.
You should avoid sending unnecessary personal information about your own customers or clients when contacting us for support.
Trade Partner / Affiliate information
If you apply to or participate in the BlindsMATE Trade Partner Programme, we may collect:
application details;
name and business details;
contact information;
promotional channels;
website or social media details, where provided;
referral tracking data;
commission records;
tax or VAT information, where relevant;
payment details required to pay commission;
programme communications.
Usage and technical data
When you use our website, sales pages, order pages, licence systems or online services, certain technical information may be collected automatically, including:
IP address;
browser type and version;
device type;
operating system;
pages visited;
time and date of visits;
usage patterns;
diagnostic, security and error data;
approximate location derived from IP address;
cookie and similar technology data.
Marketing and communication data
If you subscribe to updates, make an enquiry, join a waiting list, respond to communications or interact with marketing, we may collect:
communication preferences;
email engagement information;
enquiry details;
campaign source;
referral or affiliate source information.
3. How we collect information
We may collect information directly from you when you:
visit or use the BlindsMATE website;
use sales pages or order forms;
create an account;
start a trial;
purchase or activate a licence;
manage a subscription;
apply to or participate in the Trade Partner Programme;
contact us for support;
subscribe to updates;
respond to communications.
We may also receive limited information from service providers involved in payment processing, website hosting, app hosting, sales funnels, automation, email delivery, licence management, analytics, customer support or affiliate tracking.
4. How we use your personal information
We may use your personal information to:
provide, activate and manage the BlindsMATE app and licences;
manage trials, subscriptions, renewals and cancellations;
process payments and payment status information;
provide customer support;
send essential service communications, including licence, trial, payment, security and account notices;
improve the website, licence systems, sales process and user experience;
send marketing communications where permitted;
manage the Trade Partner Programme, including assessing applications, creating partner accounts, tracking referrals, calculating and paying commissions, and communicating about the programme;
comply with legal, tax and accounting obligations;
protect against fraud, misuse, unauthorised access and security risks;
enforce our legal rights and agreements.
We do not use user-entered app job, measurement, photo, note or customer/project data because we do not collect that information from the app.
5. Lawful bases for processing under UK GDPR
Where UK data protection law applies, we rely on one or more lawful bases for processing personal information.
PurposeLawful basisProviding the app, licences, subscriptions and supportPerformance of a contractProcessing payments and purchase recordsPerformance of a contract and legal obligationEssential service communicationsPerformance of a contract and legitimate interestsImproving the website, licence services, sales process and user experienceLegitimate interestsFraud prevention and securityLegitimate interestsMarketing emails where consent is requiredConsentBusiness-to-business marketing and updates where permittedLegitimate interests, with the right to objectAccounting, tax and legal recordsLegal obligationManaging the Trade Partner / Affiliate ProgrammePerformance of a contract, legitimate interests and legal obligation
Where we rely on legitimate interests, we have assessed that our interests do not override your rights and freedoms.
You may object to processing based on legitimate interests at any time.
Where we rely on consent, you may withdraw your consent at any time.
6. Cookies and similar technologies
Our website, sales pages, order pages, affiliate pages and online services may use cookies and similar technologies.
We use essential cookies and similar technologies where necessary to operate the website, checkout, security, licence services and Trade Partner Programme.
We may also use analytics, marketing or referral-tracking technologies where permitted by law and, where required, only with your consent.
Cookies and similar technologies may be used for:
website functionality;
checkout and payment support;
licence access;
security;
remembering preferences;
analytics;
marketing attribution;
referral and affiliate tracking.
You can manage cookies through our cookie banner, browser settings or any cookie preference tools we provide. If you block some cookies, parts of the website, checkout, licence service or Trade Partner Programme may not work correctly.
7. Marketing communications
We may send marketing communications about BlindsMATE, app updates, trade offers, related services or the Trade Partner Programme where permitted by law.
Business-to-business marketing and updates may be sent where permitted, relying on legitimate interests where appropriate.
You can object, unsubscribe or opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us at support.blindsmate@gmail.com.
We will not sell your personal information to third parties for marketing purposes.
8. Who we share your information with
We do not sell personal information.
We may share information with trusted service providers where necessary to operate BlindsMATE, process payments, deliver communications, manage licences, provide support, operate sales funnels or manage the Trade Partner Programme.
These providers may include services involved in:
payment processing, such as Stripe;
website and app hosting;
sales pages and order forms;
automation and workflow management;
email delivery;
licence management;
analytics;
customer support;
affiliate or referral tracking;
accounting and professional services.
We may also share information:
with professional advisers, such as accountants, lawyers or tax advisers;
where required by law, court order or public authority request;
to protect our rights, property, users or the public;
in connection with a business sale, merger, restructuring or transfer;
with your consent.
For the Trade Partner Programme, we may share limited referral information with the relevant referring Trade Partner for commission tracking purposes. We do not share full payment card details with Trade Partners or affiliates.
9. International transfers
Some of our service providers may process personal information outside the United Kingdom.
Where personal data is transferred internationally, we will take reasonable steps to ensure appropriate safeguards are in place. These may include UK adequacy decisions, the UK International Data Transfer Agreement, Standard Contractual Clauses with the UK Addendum, or other lawful transfer mechanisms.
10. How long we keep your information
We retain personal information only for as long as necessary for the purposes set out in this Privacy Policy.
Typical retention periods may include:
active accounts, licences and subscriptions: for the duration of the relationship plus a reasonable period afterwards;
Trade Partner relationships: for the duration of the relationship plus a reasonable period afterwards;
accounting, tax and invoice records: up to 6–7 years;
marketing records: until you unsubscribe or object, plus limited suppression data so we do not contact you again;
affiliate and commission records: for as long as needed to manage the programme and meet legal, tax and accounting obligations;
support communications: for as long as needed to deal with your query and maintain appropriate business records;
technical and usage data: for shorter periods unless needed for security, diagnostics, fraud prevention or legal reasons.
We may retain information for longer where required to resolve disputes, enforce agreements, comply with law or protect our legal rights.
We do not retain user-entered app job, measurement, photo, note or customer/project data because we do not collect that information from the app.
11. Security of your information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.
You are responsible for keeping your account credentials, licence details, devices and locally stored app data secure.
Because job, measurement, photo, note and customer/project data entered into the app may be stored on your own device and is not collected by BlindsMATE, you are responsible for backing up and protecting that data.
12. Your data protection rights
Depending on your location and applicable law, you may have rights including:
the right to access your personal information;
the right to correct inaccurate information;
the right to request deletion of your information;
the right to restrict how we use your information;
the right to object to certain processing, including processing based on legitimate interests and direct marketing;
the right to data portability;
the right to withdraw consent where processing is based on consent;
the right to complain to a data protection authority.
To exercise your rights, contact us at:
We may need to verify your identity before responding to a request.
We will usually respond to valid rights requests within one month, unless the request is complex or we are legally permitted to extend the response period.
Please note that some rights may not apply in all circumstances, and we may need to retain certain information where we have a legal obligation or lawful basis to do so.
Because BlindsMATE does not collect user-entered app job, measurement, photo, note or customer/project data, requests relating to that locally stored data should be managed directly on your own device.
13. Complaints
If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the issue:
You also have the right to complain to the UK Information Commissioner’s Office:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom
Website: www.ico.org.uk
Telephone: 0303 123 1113
14. Children’s privacy
BlindsMATE and the Trade Partner Programme are intended for adult business and trade users.
They are not intended for children, and we do not knowingly collect personal information from children.
If you believe that a child has provided personal information to us, please contact us and we will take appropriate steps to delete it where required.
15. Your responsibilities when using BlindsMATE
When you enter client, job, measurement, photograph, note or project data into the BlindsMATE app, that information may be stored on your own device and is not collected by BlindsMATE.
You are responsible for ensuring that:
you have a lawful basis to collect and use any customer or client information you enter into the app;
the information is accurate and relevant;
you do not enter unnecessary personal information;
you comply with your own data protection obligations to your customers;
you keep your device, account credentials and licence details secure;
you back up any locally stored information you need to keep.
We are not responsible for your own use of customer or client information outside the BlindsMATE service.
16. Links to other websites
Our website, app, sales pages or communications may contain links to third-party websites, platforms or services.
We are not responsible for the content, privacy policies or practices of third-party websites or services.
You should review the privacy policy of any third-party website you visit.
17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
When we make changes, we will update the “Last updated” date at the top of this page.
Where changes are significant, we may also provide additional notice by email, website notice, app notice or another appropriate method.
You should review this Privacy Policy periodically.
18. Contact us
If you have any questions about this Privacy Policy or how your personal information is handled, contact us at:
Email: support.blindsmate@gmail.com
Post:
Team360Media trading as BlindsMATE
1 KE VII, GU29 OEX
United Kingdom