BlindsMATE App Terms and Conditions
Last updated:10 July 2026
Version: 1.0
These Terms and Conditions (“Terms”) govern your access to and use of the BlindsMATE application, website, licence system, and related services (together, “BlindsMATE”, the “App”, or the “Service”).
BlindsMATE is provided by Team360Media trading as BlindsMATE (“BlindsMATE”, “we”, “us” or “our”).
Our details:
Team360Media trading as BlindsMATE
1 KE VII, GU29 0EX
United Kingdom
Contact email: support.blindsmate@gmail.com
By creating an account, starting a free trial, purchasing a licence, activating a licence key, accessing the App, or using the Service, you agree to these Terms. If you do not agree to these Terms, you must not use BlindsMATE.
1. Definitions
In these Terms:
“Business user” means a person, sole trader, company, partnership or other organisation using BlindsMATE wholly or mainly for trade, business, craft or professional purposes.
“Consumer” means an individual acting for purposes wholly or mainly outside their trade, business, craft or profession.
“Digital Content” means the App and any associated software, features, functionality, screens, tools, forms, outputs and digital materials.
“Local Data” means measurements, job records, customer details, notes, photographs, logos, business information and other content entered into or added to BlindsMATE and stored locally on your device.
“Plan” means the BlindsMATE licence or subscription option selected by you, including Essentials, Pro or Business.
“Subscription” means a recurring paid plan, including Pro or Business, unless stated otherwise at checkout.
2. About BlindsMATE
BlindsMATE is a digital measuring, recording and job-support application designed primarily for blinds and window-covering trade professionals.
The App helps users record window measurements, customer or job details, notes, photographs, business branding and related information, depending on the plan purchased.
BlindsMATE is a productivity and recording tool only. It does not replace your professional judgement, measuring checks, site assessment, manufacturer instructions, product specifications, legal obligations, child-safety requirements, or installation responsibilities.
To the maximum extent permitted by law, and subject always to your statutory rights, BlindsMATE is provided on an “as is” and “as available” basis.
3. Who May Use BlindsMATE
BlindsMATE is intended primarily for business and trade use.
By using BlindsMATE, you confirm that:
you are at least 18 years old;
you have authority to enter into these Terms;
any information you provide to us is accurate and up to date;
you will use the App only for lawful purposes; and
you are responsible for all activity under your licence key, account, device or business subscription.
If you use BlindsMATE on behalf of a company, partnership, sole trade business or other organisation, you confirm that you have authority to bind that organisation to these Terms.
If you purchase or use BlindsMATE as a Consumer, your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations and other applicable law are not affected by these Terms.
4. Plans and Licences
BlindsMATE offers different plans, including Essentials, Pro and Business.
The features, price, licence limits, device limits, trial period, billing terms and renewal terms shown at checkout apply to your order.
If there is a conflict between these Terms and the specific plan details shown at checkout, the checkout details will apply to the extent they are more specific.
4.1 Essentials
The Essentials plan is intended for individual users who need the core BlindsMATE measuring and recording features.
Unless stated otherwise at checkout:
Essentials includes a 14-day free trial;
after the trial, Essentials is charged as a one-off lifetime device licence;
the licence is for one device only;
the licence key must not be shared, resold, transferred, published or used on multiple devices;
the licence is linked to the activated device and is not automatically transferable.
For the purposes of these Terms, “lifetime device licence” means access for the activated device for as long as the relevant version of BlindsMATE Essentials remains supported and available.
A lifetime device licence does not mean:
lifetime support for every future device, browser, operating system or hardware change;
free access to future paid major versions unless expressly stated;
automatic transfer to a replacement device;
guaranteed availability if the App, hosting, platform, browser technology or operating system becomes unsupported or commercially impractical to maintain.
We may, at our discretion, assist with a licence reset where a device has failed, been lost or been replaced, but we are not required to do so unless required by law.
4.2 Pro
The Pro plan is intended for users who need branding and enhanced job-record features.
Unless stated otherwise at checkout:
Pro includes a 14-day free trial;
Pro is available as a monthly subscription or an annual subscription;
Pro allows use on up to two devices;
Pro may include additional features such as business name, telephone number, email, photo use and enhanced customer or job output features;
the subscription renews automatically unless cancelled before the next billing date.
The two-device allowance is for the same user or business and must not be used to share access outside your business or resell access to third parties.
Where Pro allows you to add logos, photographs or business details to the App, those items are stored locally on your device unless we clearly state otherwise. They are not automatically sent to us.
4.3 Business
The Business plan is intended for businesses that require a wider device allowance.
Unless stated otherwise at checkout:
Business is available as a monthly subscription or an annual subscription;
Business allows use on up to ten devices;
Business does not include a free trial unless expressly stated at checkout;
Business renews automatically unless cancelled before the next billing date;
the business account holder is responsible for all users and devices operating under the Business licence.
Business users must ensure that staff, contractors and other authorised users comply with these Terms.
5. Licence Activation, Device Limits and Security
You may be issued with a licence key after starting a trial, making a purchase or subscribing to a plan.
You are responsible for keeping your licence key safe and secure.
You must not:
publish, sell, rent, lend, transfer, disclose or share your licence key;
attempt to bypass device limits;
use one licence for more devices than your plan allows;
create multiple trials to avoid payment;
interfere with the licence system or payment system;
allow unauthorised users to access the App through your account, licence key or device.
We may suspend or terminate a licence if we reasonably believe it is being misused, shared, copied, resold, fraudulently obtained, or used in breach of these Terms.
6. Free Trials, Subscriptions and Cancellation
Trial periods, subscription terms and renewal arrangements are shown at checkout.
Where a free trial is offered, payment details may be required. If you do not cancel before the trial ends, your chosen payment method may be charged automatically for the plan selected at checkout.
Pro and Business subscriptions renew automatically unless cancelled before the next billing date.
You may cancel your subscription at any time using the cancellation method provided in your account, by the payment provider, or by emailing support.blindsmate@gmail.com.
Cancellation stops future renewal charges. Unless required by law or stated otherwise at checkout, access may continue until the end of the paid billing period.
We will make cancellation straightforward and will comply with applicable legal requirements relating to subscription contracts, including renewal reminders, online cancellation routes, cancellation rights and cooling-off rights where and when those requirements apply.
If consumer subscription rules under the Digital Markets, Competition and Consumers Act 2024, or any replacement or related regulations, apply to your subscription, we will comply with those requirements from the date they apply.
7. Consumer Cooling-Off Rights
If you purchase as a Consumer, you may have statutory cancellation rights.
For digital content or digital services made available immediately, we may ask you to expressly consent to immediate access and acknowledge that this may affect your cancellation rights.
If you do not provide any required consent or acknowledgement, we may delay access until the relevant cancellation period has expired.
Nothing in these Terms affects your statutory rights.
8. Prices, Payment and Billing
Prices are shown at checkout.
Prices may be displayed inclusive or exclusive of VAT or other taxes depending on how the checkout page is configured.
Payments may be processed through third-party payment and sales platforms, including Stripe, Systeme.io or other providers.
By purchasing or subscribing, you authorise us and our payment providers to charge your selected payment method for the relevant fees.
You must ensure that your payment details are accurate and kept up to date.
If a payment fails, we may:
retry the payment;
notify you;
suspend access;
downgrade, restrict or terminate your licence;
cancel your subscription where payment remains outstanding.
We will notify you in advance of material price increases for subscriptions where required by law or where reasonably practicable.
9. Refunds and Statutory Rights
If you purchase as a Consumer, your statutory rights are not affected. This includes any rights you may have if digital content or digital services are faulty, not as described, not fit for purpose, or otherwise do not meet legal requirements.
For Business users, refunds are at our discretion except where required by law or expressly stated at checkout.
For subscriptions, refunds are generally not provided for the current billing period unless required by law, stated at checkout, or agreed by us.
Where a valid cooling-off right applies and you cancel within the relevant period, any refund will be handled in accordance with applicable law.
Refund requests should be sent to:
10. Your Responsibilities
You are solely responsible for:
entering accurate measurements and job information;
checking all measurements before ordering, manufacturing, cutting, supplying or fitting products;
confirming whether measurements are recess, exact, cloth size, overall size, finished size, bracket-to-bracket, or any other supplier-specific or manufacturer-specific measurement type;
verifying all outputs before sending them to customers, suppliers, manufacturers or installers;
complying with supplier, manufacturer and installation instructions;
complying with health and safety obligations;
complying with applicable child-safety laws, regulations, standards and industry guidance for blinds and window coverings;
ensuring your device is charged, functioning, secure and suitable for use on site;
backing up or exporting any information you need to retain;
ensuring you have the right to use any logos, photographs, customer details or other information added to the App.
BlindsMATE is not responsible for losses caused by incorrect measurements, incorrect data entry, failure to check information, unsuitable installation, customer changes, supplier requirements, device failure, deleted local data, or your failure to follow applicable laws, regulations, standards or industry guidance.
11. Local Data Storage
BlindsMATE is designed so that measurement data, job records, customer details, notes, photographs, logos, business information and other job-related content entered into the App are stored locally on your device.
The App does not send Local Data to us.
We do not collect, view, store on our servers, back up, sync or retrieve your Local Data.
This means:
we cannot see your measurements, job records, customer details, notes, photographs or logos;
we cannot restore Local Data if it is deleted;
we cannot transfer Local Data from one device to another;
we cannot recover Local Data if your device is lost, damaged, reset or replaced;
clearing browser data, app data, cache, cookies or local storage may delete your BlindsMATE records;
changing browser, changing device, uninstalling the App, resetting your device, or using an unsupported browser or operating system may result in loss of access to locally stored records.
You are responsible for exporting, saving or backing up any records you need to keep.
If future versions of BlindsMATE introduce optional cloud storage, account sync, backup, export, sharing or server-side job storage, those features will be explained separately and may be subject to updated terms and privacy information. Unless and until such features are clearly introduced, Local Data remains on your device and is not sent to us by the App.
12. Privacy
Your use of BlindsMATE is also governed by our Privacy Policy.
The Privacy Policy explains what personal information we collect, how we use it, and your rights.
Although the App does not send Local Data to us, we may collect and process limited information necessary to operate the Service, including:
account details;
licence details;
payment and subscription status;
trial status;
support emails;
technical information required to maintain the licence system;
information processed by payment providers or sales platforms.
If you contact us for support, we will process the information you choose to include in your support message. You should not send us customer details, measurements, photographs or other job records unless specifically necessary for your support request.
13. Intellectual Property
We, or our licensors, own all intellectual property rights in BlindsMATE, including the software, design, layout, branding, name, logo, features, workflows, text, graphics, icons and underlying code.
You receive a limited, non-exclusive, non-transferable, revocable licence to use BlindsMATE in accordance with your plan and these Terms.
You do not acquire ownership of BlindsMATE or any intellectual property rights in the App.
You must not copy, reproduce, distribute, sell, rent, sublicense, modify, adapt, reverse engineer, decompile, scrape or create derivative works from BlindsMATE except as permitted by law.
14. Your Content
You retain ownership of the measurements, job records, customer details, photographs, logos, business information and other content you input into the App.
Because Local Data is stored on your device and is not sent to us by the App, you are responsible for managing, deleting, exporting, securing and backing up that content.
You confirm that you have the right to use any content you add to BlindsMATE, including customer information, photographs and business logos.
You must not add unlawful, infringing, offensive, abusive or harmful material to the App.
15. Acceptable Use and Prohibited Conduct
You must not use BlindsMATE:
unlawfully, fraudulently or maliciously;
to infringe another person’s rights;
to add, store or create unlawful, offensive, abusive or harmful material;
to attempt to gain unauthorised access to our systems;
to reverse engineer, copy, modify, decompile, scrape or interfere with the App;
to bypass payment, licence or device restrictions;
to resell, sublicense, rent or commercially exploit the App without written permission;
to transmit viruses, malware or harmful code;
in a way that damages, disables, overloads or impairs the Service;
to create multiple trials to avoid payment.
We may suspend or terminate access if we reasonably believe you have breached this section.
16. Availability, Updates and Changes
We aim to keep BlindsMATE available and working properly, but we do not guarantee uninterrupted or error-free access.
The App may be unavailable because of maintenance, updates, hosting issues, internet problems, device issues, browser changes, operating system changes, third-party service disruption, payment provider issues, or circumstances outside our control.
We may update, improve, modify, remove or replace features from time to time.
Where a change materially affects a paid plan, we will try to give reasonable notice where practical.
We may discontinue a feature, plan or version of the App where it is no longer commercially, technically or legally practical to continue supporting it.
17. Support
Support is available by email at:
We will make reasonable efforts to respond to support requests, but we do not guarantee a specific response time unless expressly agreed in writing.
Support does not include general business advice, legal advice, technical support for your device, installation advice, supplier-specific measuring advice, or responsibility for correcting your data entry.
Because Local Data is not sent to us, we cannot access, check, correct, recover, restore or verify your measurements, job records, customer details, photographs, logos or other locally stored content.
18. Third-Party Services
BlindsMATE may rely on third-party services such as payment processors, hosting providers, email providers, sales platforms, licence systems or other technical service providers.
We are not responsible for the acts, omissions, availability, security, terms or policies of third-party providers.
Your use of third-party services may be subject to their own terms and privacy policies.
19. No Professional, Legal or Safety Advice
BlindsMATE is a software tool only.
It does not provide legal advice, building advice, health and safety advice, child-safety advice, manufacturing advice, installation advice, or professional certification.
You remain responsible for ensuring that every job is measured, checked, ordered, supplied and installed correctly and safely.
You must comply with all laws, regulations, standards and industry guidance that apply to your work.
20. Limitation of Liability
Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any rights that cannot legally be excluded.
Subject to the above, and to the maximum extent permitted by law, we are not liable for:
loss of profit;
loss of sales or business;
loss of contracts;
loss of goodwill;
loss of anticipated savings;
loss or corruption of data where you are responsible for backing up or exporting that data;
loss caused by incorrect measurements or incorrect data entry;
loss caused by failure to check or verify measurements, outputs or customer/job information;
loss caused by failure to back up or export Local Data;
loss caused by device failure, browser changes, operating system changes or internet failure;
loss caused by supplier, manufacturer or installer requirements;
indirect or consequential loss.
For Business and Pro users, our total liability arising out of or in connection with BlindsMATE, whether in contract, tort, negligence, breach of statutory duty or otherwise, is limited to the amount you paid to us for the relevant licence or subscription in the 12 months before the event giving rise to the claim.
For Essentials lifetime licences, our total liability to Business users is limited to the amount paid for the Essentials licence.
This section does not affect any statutory rights that apply to Consumers.
21. Business User Indemnity
This section applies to Business users only.
You agree to indemnify us against reasonable losses, claims, costs and expenses arising from:
your breach of these Terms;
misuse of BlindsMATE by you, your staff, contractors or authorised users;
infringement of third-party rights caused by content you add to the App;
your unlawful use of BlindsMATE;
claims arising from measurements, job records, customer information, photographs, logos or other content you create, use, store or rely on.
This indemnity does not apply to the extent that a claim is caused by our own breach, negligence or unlawful act.
22. Suspension and Termination
We may suspend or terminate your access if:
you breach these Terms;
payment fails or is reversed;
you misuse a licence key;
you exceed device limits;
you attempt to bypass technical restrictions;
you use the App unlawfully;
we are required to do so by law;
continuing to provide access would create a legal, technical, security or commercial risk.
On termination, your right to use BlindsMATE ends immediately.
You remain responsible for exporting or saving any locally stored records before access ends, where export is available.
Because Local Data is stored locally and is not sent to us, we cannot recover Local Data after suspension, termination, device loss, device reset, browser clearing, app removal or other local data loss.
23. Changes to These Terms
We may update these Terms from time to time.
The updated Terms will apply from the date they are published or otherwise notified to you.
If we make material changes that affect an active paid subscription, we will take reasonable steps to notify you.
If you continue to use BlindsMATE after updated Terms take effect, you will be treated as accepting the updated Terms.
If you do not agree to updated Terms, you should stop using the App and, where relevant, cancel your subscription before the next renewal date.
24. Transfer of Rights
We may transfer our rights and obligations under these Terms to another organisation, for example if we restructure, sell the business, transfer assets, or appoint another provider to operate BlindsMATE.
You may not transfer your rights or obligations under these Terms without our written consent.
25. Force Majeure
We are not responsible for failure or delay caused by events outside our reasonable control, including internet outages, hosting failures, cyberattacks, payment provider disruption, changes to browsers or operating systems, power failure, strikes, supply chain issues, regulatory changes, natural disasters, war, civil unrest, or other events beyond our control.
26. Complaints
If you have a complaint, please contact us at:
Please include your name, business name if applicable, licence email address, licence key if relevant, and a clear description of the issue.
We will review complaints and aim to respond within a reasonable time.
27. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales.
If you are a Business user, the courts of England and Wales will have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or BlindsMATE.
If you are a Consumer, you may have the right to bring proceedings in your local courts and nothing in these Terms removes any mandatory legal protection that applies to you.
28. Entire Agreement
These Terms, together with the Privacy Policy and any plan-specific terms shown at checkout, form the agreement between you and us for the use of BlindsMATE.
If any part of these Terms is found to be invalid or unenforceable, the remaining parts will continue to apply.
29. No Waiver
If we do not immediately enforce a right under these Terms, that does not mean we have waived that right.
30. Contact
For questions about these Terms, please contact:
Team360Media trading as BlindsMATE
1 KE VII, GU29 0EX
United Kingdom
Email: support.blindsmate@gmail.com